We do not take any returns without a valid reason. If the item is broken before or during shipping please send us a photo of the broken order along with your order number and full name. Contact: firstname.lastname@example.org or email@example.com . In this case, the item will be exchanged for same the same item or an item with an equal value.
All pieces are made from fragile natural materials, individual and each jewelry is completely unique and need to be treated with care. Discolorations, natural mineralisations, conclusions and/or distortions can sometimes occur due to the fact that the items are natural in their matetial and most pices are fully handmade. This is not considered to be "broken" and may not be exchanged.
HOW TO TAKE CARE OF YOUR NATURAL MATERIAL and EYESEEi-JEWELRY:
Real sterling silver can oxidize over time, the best way to prevent this is to clean it with a silver cloth. Strong chemical soaps or lotions may effect the crystal setting so for jewelry that lasts a lifetime, avoid artificial products. Significant changes in temperature may also affect the size and therefore the setting of the crystal. When storing your jewelry, please place in a cool location away from direct sunlight. Crystals have natural mineralisations. The texture, colour and shape may vary from crystal to crystal.
All pieces lost in the mail (Posten with tracking number) are not the responsibility of EYESEEi. In case of lost parcel for more then 20 days EYESEEi will refund the cost of order shipping cost exluded. To further secure your shipment please make an Express order.